TERMS OF USE

TASOUQ.AE – Trending Online Marketplace

Effective Date: 01-06-2026

Welcome to TASOUQ.AE (“Tasouq”, “we”, “our”, or “us”). These Terms of Use (“Terms”) govern your access to and use of the website www.tasouq.ae, mobile applications, services, and any purchases made through our platform.

By accessing, browsing, registering, or purchasing through TASOUQ.AE, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the platform immediately.

1. About TASOUQ

1.1 Platform Operator

TASOUQ.AE is an online marketplace portal operated as TASOUQ – Trending Online Marketplace, registered in the Emirates of United Arab Emirates under the license number 7856 TASAWUQ GENERAL TRADING FZE and its collaborating partner with License Number 1594252 ACS SOFT TECHNOLOGY LLC.

1.2 Marketplace Services

TASOUQ provides a platform that allows customers to browse, compare, and purchase products from TASOUQ and/or third-party sellers offering goods through the marketplace.

1.3 Acceptance of Terms

By using the platform, you agree to comply with all applicable laws, regulations, and these Terms.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years of age or the legal age of majority in your jurisdiction to create an account or place orders through TASOUQ.AE.

2.2 Accurate Information

You agree to provide current, complete, and accurate information during registration and checkout and to update such information when necessary.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

3. Products and Marketplace Listings

3.1 Product Availability

All products displayed on TASOUQ.AE are subject to availability.

3.2 Product Information

We strive to ensure that product descriptions, specifications, images, and pricing are accurate. However, we do not warrant that all information is error-free, complete, or current.

3.3 Right to Modify Listings

We reserve the right to modify, suspend, remove, or discontinue any product listing, category, promotion, or service at any time without prior notice.

3.4 Third-Party Sellers

Certain products may be offered by independent sellers. TASOUQ acts as a marketplace facilitator and may not be the manufacturer, importer, or direct seller of such products.

4. Orders and Acceptance

4.1 Order Placement

By placing an order, you make an offer to purchase products subject to these Terms.

4.2 Order Confirmation

Upon placing an order, you will receive an acknowledgement email confirming receipt of your order request. This acknowledgement does not constitute acceptance of the order.

4.3 Order Acceptance

An order is deemed accepted only when it has been processed and confirmed by TASOUQ or the relevant seller.

4.4 Order Cancellation

We reserve the right to reject, cancel, or limit any order at our sole discretion, including cases involving:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraud
  • Payment authorisation failure
  • Violation of these Terms

Where applicable, refunds will be processed according to our Refund Policy.

5. Pricing and Payment

5.1 Currency

Unless otherwise stated, all prices displayed on TASOUQ.AE are in United Arab Emirates Dirhams (AED).

5.2 Taxes and Charges

Prices may exclude delivery fees, customs duties, VAT, or other applicable taxes unless expressly stated.

5.3 Payment Methods

We accept approved payment methods displayed during checkout, including:

  • Credit Cards
  • Debit Cards
  • Digital Wallets
  • Bank Transfers (where available)
  • Cash on Delivery (where available)

5.4 Pricing Errors

In the event of pricing inaccuracies or technical errors, TASOUQ reserves the right to cancel affected orders and issue refunds where necessary.

6. Shipping and Delivery

6.1 Delivery Services

Delivery timelines are estimates only and may vary depending on product availability, destination, customs clearance, courier operations, or other factors beyond our control.

6.2 Delivery Address

Customers are responsible for providing complete and accurate delivery information.

6.3 Delays

TASOUQ shall not be liable for delays resulting from circumstances beyond reasonable control, including force mature events.

6.4 Risk and Ownership

Ownership and risk of products pass to the customer upon successful delivery.

7. Returns, Exchanges and Refunds

7.1 Return Period

Eligible products may be returned within the period specified in our Returns & Refund Policy.

7.2 Return Conditions

Returned products must:

  • Be unused
  • Be in original condition
  • Include original packaging, manuals, accessories, and documentation
  • Meet the requirements outlined in the Returns Policy

7.3 Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customisation, digital content, or other legal restrictions.

7.4 Refund Processing

Approved refunds will be processed using the original payment method where possible and within the applicable processing timeframe.

8. User Conduct

You agree not to:

  • Use TASOUQ.AE for unlawful purposes
  • Submit false or misleading information
  • Attempt unauthorised access to systems or accounts
  • Interfere with platform operations
  • Upload malicious software, viruses, or harmful content
  • Violate intellectual property rights

Violation of these provisions may result in account suspension or termination.

9. Intellectual Property Rights

9.1 Ownership

All content available on TASOUQ.AE, including:

  • Logos
  • Trademarks
  • Product images
  • Website design
  • Graphics
  • Text
  • Software

is owned by TASOUQ, its licencors, or content providers and is protected by applicable intellectual property laws.

9.2 Restrictions

You may not reproduce, distribute, modify, copy, publish, transmit, or commercially exploit any content without prior written permission.

10. Privacy

Your use of TASOUQ.AE is also governed by our Privacy Policy, which explains how personal information is collected, processed, stored, and protected.

11. Disclaimer of Warranties

TASOUQ.AE and all services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, TASOUQ disclaims all warranties, whether express or implied, including warranties relating to:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy of information
  • Availability of services
  • Non-infringement

12. Limitation of Liability

To the maximum extent permitted under applicable law, TASOUQ, its affiliates, employees, officers, directors, agents, and partners shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Loss of profits
  • Loss of data
  • Business interruption
  • Special or punitive damages

arising from or related to the use of TASOUQ.AE, products purchased through the platform, or inability to access the services.

13. Indemnification

You agree to indemnify and hold harmless TASOUQ, its affiliates, officers, employees, and partners against any claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your violation of these Terms
  • Misuse of the platform
  • Violation of any law or third-party rights

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms or the use of TASOUQ.AE shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

15. Changes to These Terms

TASOUQ reserves the right to modify, update, or replace these Terms at any time. Updated versions will be published on TASOUQ.AE with a revised effective date.

Continued use of the platform following such changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions, support requests, complaints, or legal inquiries, please contact:

TASOUQ – Trending Online Marketplace

Email: support@tasouq.ae
Website: www.tasouq.ae

By accessing or using TASOUQ.AE, you acknowledge that you have read, understood, and agreed to these Terms of Use and our Privacy Policy.

Thank You for Shopping with TASOUQ – Trending Online Marketplace.