Effective Date: June 2026

At TASOUQ, we are committed to providing a trusted, secure, and transparent marketplace where customers can shop with confidence and sellers can grow their businesses fairly. These standards define the expectations for all sellers, products, and services listed on our platform.

1. Product Quality Standards

All products sold on TASOUQ must:

  • Be authentic and legally sourced.
  • Match the product description, specifications, and images.
  • Be free from defects unless clearly marked as refurbished or used.
  • Meet applicable safety and quality regulations.
  • Be delivered in new condition unless otherwise specified.

Counterfeit, imitation, stolen, or illegal products are strictly prohibited.

2. Accurate Product Information

Sellers are responsible for ensuring:

  • Accurate titles
  • Honest descriptions
  • Correct specifications
  • Genuine product images
  • Transparent pricing
  • Stock availability

Misleading information may result in listing removal or seller suspension.

3. Pricing Transparency

All prices displayed should include:

  • Product price
  • Applicable taxes (where required)
  • Shipping charges (if applicable)
  • Any additional fees before checkout

Hidden charges are not permitted.

4. Seller Standards

Every TASOUQ seller must:

  • Maintain accurate inventory.
  • Ship orders within the promised timeframe.
  • Respond to customer inquiries promptly.
  • Handle returns professionally.
  • Resolve disputes fairly.
  • Comply with all applicable laws and regulations.

Repeated poor performance may result in account restrictions or permanent removal.

5. Customer Satisfaction

Our goal is to ensure every customer receives:

  • The correct product
  • Secure packaging
  • Timely delivery
  • Professional customer service
  • Easy return and refund processes (where eligible)

6. Prohibited Products

The following items are not permitted on TASOUQ:

  • Counterfeit goods
  • Illegal products
  • Stolen property
  • Dangerous or hazardous materials
  • Weapons and ammunition (unless legally authorized)
  • Narcotics or controlled substances
  • Tobacco products (where prohibited)
  • Adult or explicit content
  • Offensive or hateful materials
  • Products infringing intellectual property rights

TASOUQ reserves the right to remove prohibited listings without prior notice.

7. Intellectual Property

Sellers must own or have authorization to use:

  • Product images
  • Brand names
  • Logos
  • Trademarks
  • Copyrighted content

Any infringement complaints will be investigated promptly.

8. Order Fulfillment Standards

Sellers should:

  • Confirm orders quickly.
  • Dispatch within the stated handling time.
  • Provide valid tracking information where available.
  • Notify customers of any delays.

Failure to fulfill orders consistently may affect seller status.

9. Returns & Refunds

Eligible products may be returned according to the TASOUQ Return Policy.

Refunds will be processed after:

  • Product inspection (where applicable)
  • Return approval
  • Compliance with the return conditions
  • Condition of Packaging and product tempering check.

Certain categories may have specific return restrictions.
Please refer to refunds and return policy page for further details.

10. Customer Reviews

Reviews must be:

  • Honest
  • Based on actual purchases
  • Respectful
  • Free from offensive language

Fake reviews, paid reviews, or review manipulation are prohibited.

11. Marketplace Integrity

To maintain a trusted marketplace, TASOUQ actively monitors:

  • Fraudulent activity
  • Fake orders
  • Payment abuse
  • Listing manipulation
  • Counterfeit products
  • Policy violations

Accounts found engaging in fraudulent activities may be suspended without prior notice.

12. Data Privacy & Security

Customer information is handled responsibly and protected using industry-standard security practices. Sellers may only use customer information for order fulfillment and customer support purposes.

13. Compliance

All sellers agree to comply with:

  • Local laws and regulations
  • Consumer protection laws
  • Tax requirements
  • Import/export regulations
  • Intellectual property laws

Failure to comply may result in account suspension or legal action.

14. Continuous Monitoring

TASOUQ continuously reviews marketplace activity to maintain high standards. We reserve the right to:

  • Remove listings
  • Request documentation
  • Suspend accounts
  • Restrict selling privileges
  • Permanently ban repeat offenders

These actions help protect customers and maintain marketplace integrity.

15. Our Commitment

At TASOUQ, we strive to create a marketplace built on:

  • Trust
  • Transparency
  • Fairness
  • Quality
  • Security
  • Customer Satisfaction

We continuously improve our platform and policies to ensure a safe and reliable shopping experience for everyone.

Contact Us

If you have any questions regarding our Standards Policy or wish to report a policy violation, please contact the TASOUQ Support Team through the support section of our website or mobile application.

Also you can email us at support@tasouq.ae

Last Updated: June 2026

By using TASOUQ, whether as a buyer or seller, you acknowledge and agree to comply with these Standards and the applicable marketplace policies.